Refund Policy

Last updated: April 2026

1. Subscription Cancellation

You can cancel your Quantsly subscription at any time from your account billing settings. When you cancel:

Your access continues until the end of your current billing period.
No further charges will be made after cancellation.
Your account reverts to the free tier when the billing period ends.

2. Refund Eligibility

Because Quantsly provides instant access to digital content and analytical tools upon subscription, refunds are generally not provided for:

Partial billing periods after cancellation
Unused time within a billing cycle
Downgrading from Elite to Pro mid-cycle

3. Exceptions

We may issue refunds at our discretion in the following cases:

Accidental duplicate charges: If you were charged twice for the same billing period, we will refund the duplicate.
Service unavailability: If the Service was unavailable for an extended period (more than 48 hours) during your billing cycle.

4. How to Request a Refund

To request a refund, contact us at [email protected] with your account email and reason for the request. We aim to respond within 2 business days.

5. Processing

Approved refunds are processed by Paddle, our payment processor. Refunds typically appear on your statement within 5-10 business days depending on your bank.

6. Annual Subscriptions

Annual subscriptions that are cancelled partway through the year are not eligible for pro-rated refunds. The subscription remains active until the annual period ends. If you have concerns about committing to an annual plan, we recommend starting with a monthly subscription.

7. Contact

Questions about refunds? Email us at [email protected].

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